Terms of Service, refund and returns policy

Shipping

There are some countries we’re an unable to ship, if you’re order from one of these countries we’ll do a full refund of your order.
The list of countries we’re currently not able to ship some order to:

Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
Ecuador
Cuba
Iran
Syria
North Korea
Afghanistan
Bhutan
Brunei
Chad
Laos
Libya
Mongolia
Samoa
South Sudan
Timor-Leste
Turkmenistan
Yemen

Contact us through e-mail (shop@pixygon.io) to confirm the product you’re interested in can not be shipped to your country.

Overview

We are not responsible for damaged or lost caused by the post service or shipping to the wrong address written by the client.

Our complain, refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged during manufacturing and not during shipping. Some items might be limited edition and not available for exchange.
If you need to exchange it for the same item, send us an email at shop@pixygon.io

Shipping returns

To return your product, you should email us shop@pixygon.io

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?